Maintenance Contracts

We are committed to maintaining HVAC equipment in order to keep it running in a trouble free operation throughout its long useful life. Tailored maintenance to suit client’s requirements can be carried out either under contract or on a one off basis.

Please click on any of the below links to know more :

Why have a maintenance contract

Most air conditioning equipment is sourced from dealers with little or no backup in terms of technical information and spare parts. In some cases the dealers do not remain in business very long, and this can leave clients with equipment which cannot be repaired in case of failure.

Very often, the initial cost savings are insignificant compared to the cost of maintaining low quality equipment, and the customer can be left with unviable air conditioning equipment for which they have paid exorbitant amounts.

We specialize in both forms of maintenance as detailed below :

  • Preventive - Keep equipment running in peak condition
  • Predictive - Identify potential problems before costly breakdowns occur

Maintenance – Keeping your equipment running perfectly

We offer you planned preventive maintenance contracts on all equipment supplied and installed by us. If equipment has been installed by others, we are equally competent to maintain the equipment. The benefits of having a preventive maintenance contract include :

  • Increased reliability and cleanliness
  • Increased energy efficiency
  • Ensuring the health and safety of your staff and customers
  • 24 hours 365 days emergency callout facility including weekends and holidays - peace of mind for you and your staff
  • Preferential rates for repairs - guaranteed low rates
  • Preferential attendance at busy times
  • Warranty extension to 3 or 5 years dependant on equipment

Warranties – peace of mind and cost control

At HMC, all the equipment we install is subject to a 2 year parts and labor allowance warranty.

In addition to this, all our workmanship and materials are subject to an unconditional 2 year guarantee. This gives our clients peace of mind that unexpected large repair bills will not occur.

On certain projects we are able to increase the warranty period to 3 to 5 years - testimony to the reliability of the latest air conditioning equipment which is correctly installed and properly maintained.

To qualify for the manufacturer's warranty, the equipment must be maintained in accordance with manufacturer’s instructions. It is therefore essential that clients wishing to take advantage of extended warranty on equipment should ensure that it is adequately maintained.

So how does it work?

We can send you a quotation to visit your site for unlimited no charge service calls every year to carry out the manufacturer's recommended maintenance procedures.

Payment is annually in advance, and each year we can send you a renewal quotation.

Once you decide to avail planned maintenance, you will have direct access to our emergency callout facility and all the other benefits outlined before.

Our service department will arrange for our engineer to carry out the specified number of visits and you will be provided with documentation for your records at each visit.

Extended warranty Contracts

All HMC products undergo stringent quality checks before they find their way to the showrooms. As an added measure, we are pleased to offer extended warranty contracts. Customers can enjoy additional warranty for their HVAC systems at a nominal cost. The scheme also affords the flexibility of choosing the period of the extended warranty- from 1 year to even 5 years. A warranty contract entitles you to the following benefits :

Priority Service - Each call registered is valuable to us and we will attend to it on priority.

Free Replacement of Components - Defective components shall be replaced free of cost. This could even include major components like the compressor in the event of them being found defective.

Free Maintenance Visits

Service on Wheels - At HMC, we value your time. In case your HVAC product needs to be serviced, we can get it collected from your doorstep at a time convenient to you.

Free Provision of Standby Systems - If complaints regarding your room air conditioner are not solved within 72 hours, we can install a standby air conditioning system at your address, while your air conditioner gets repaired.